If we still have not resolved and you want to start a complaint, send an email to [email protected] or using the form on this page, with as much detail about the issues and timeline with the issue you have experienced.
If you are still not happy with the outcome or its taken more than 8 weeks and things have still not been resolved – you can raise with the Ombudsman Service https://www.commsombudsman.org/raise-dispute or call them on 0330 440 1614
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